HORNET SYSTEMS LTD

We offer a range of flexible Managed IT support packages and pay as you go services designed to provide you with the best level of support, dependent on your budget and specific business needs. Being a contracted Hornet Systems customer has many benefits, which include:

 

REAL SAVINGS

By reducing faults, maintaining system efficiency and providing you with advice on best use, we can help to save you thousands of pounds a year. A fully managed service which offers the quality, reliability and trust of your own in-house IT department but at a fraction of the cost.

 

YOUR [IT] RESPONSIBILITIES ARE REMOVED

You and your staff can again focus on making your business a success rather than worrying about the technology. Leave the operation of your computer systems to the experts to ensure they run well. Don’t worry any more about breakdowns, viruses, spyware or other risks.

 

YOUR SYSTEMS ARE PROACTIVELY MONITORED TO PREVENT PROBLEMS

Regular housekeeping and servicing massively reduces the deterioration of your computers which slowly robs the business of time and efficiency, reduces system crashes which lead to costly repairs and significant loss of productivity, and prolongs the life of your computers. Keeping your anti-virus and anti-Spyware software fully up to date and systems regularly checked and security-patched ensures your data remains safe and secure.

 

IMMEDIATE ACCESS TO PROFESSIONALS WHEN YOU NEED THEM

Should your IT not work as you would expect, if a staff member wants to know how to carry out a computer task or you want to know whether you are doing something the most effective way, whether simple or otherwise, just ask. An IT professional will be available immediately to provide support on the phone, using remote control technology to see what you can see and securely take over your computer screen to help you, if you wish.

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Whether your business relies on a single personal computer or a fully commissioned network, Hornet Systems Ltd can provide you with the expert support and attention that your company deserves. When your systems are down, the productivity of your company is reduced leaving you at a disadvantage.

 

Hornet Systems Ltd help ensure that your systems are continuously running so your company is operating at maximum efficiency.

 

We can offer one off ad-hoc support or alternatively you can take out a comprehensive tailored support contract, which includes remote, telephone and on-site support.

 

TELEPHONE SUPPORT

Our telephone support is offered at a fixed cost, which provides your team with help whenever and wherever they need it. Let Hornet Systems Ltd worry about your IT problems so that you and your staff can concentrate on their jobs.

 

The support we offer is always comprehensible enabling us to solve your computer problems instantly and easily. Hornet Systems Ltd's staff are always ready to take your calls and emails. They will advise you in an efficient but comprehensible manner. We are a friendly team who understand how frustrating systems can be if they are causing you a problem and we are always patient and sympathetic to you, our clients.

 

Your problem is our problem, and we will do what ever it takes to make sure your problem is fixed. You only have to relax while we deal with any other suppliers, manufacturers or service providers.

 

REMOTE SUPPORT

We can dial in remotely using our own remote desktop utility. All you have do to is concentrate on other work whilst we solve your problem.

 

ONSITE RESPONSE

When all else fails Hornet Systems Ltd will make sure that a qualified engineer is at your premises as promptly as you need them. We understand that when things go wrong your productivity is reduced and we will respond to your demands urgently and efficiently. Our onsite engineers are of course highly qualified and extremely experienced in troubleshooting.

 

Working with Hornet Systems Ltd means they will also be fully informed about your network and have access to all the necessary information, meaning you have the best engineer for your system.

 

SCHEDULED VISITS

Why? Because prevention is better then cure. Although we now have the technology to look after your system from our office, there are still vital maintenance tasks that should be carried out regularly. By sending an engineer to your location on a regular basis we can make sure your system is running perfectly, to prevent you from having to spend money on an expensive call out. How often Hornet Systems Ltd visit your company is up to you.

 

MOST IMPORTANTLY OF ALL, RESPECT FOR YOUR BUSINESS

When at your place of work we are always courteous and well informed. We respect your business needs, ensuring you're fully satisfied is always our priority.